This privacy notice applies to our website clearzenoviajv.shop, orders placed here, and all communications you send to our workshop. We are not responsible for third-party websites to which we link; their own policies apply.

The data controller responsible for processing is Clearzenoviajv Hörgeräte & Akustiktechnik GmbH, Nonnenstraße 38, 04229 Leipzig, Deutschland. For inquiries regarding your data, send a message to [email protected] or call us at +49 341 40709392.

Merchant

Clearzenoviajv Hörgeräte & Akustiktechnik GmbH

Registered address

Nonnenstraße 38, 04229 Leipzig, Deutschland

Email

[email protected]

Phone

+49 341 40709392

We only process data that is essential for each described step in our operations.

3.1 Information you provide directly

First and last name, delivery address, email address, and phone number when ordering, along with the text of your messages in case of questions or feedback. We retain these records for as long as required by production and shipping processes and statutory retention periods; correspondence is kept for up to 3 years after the last contact.

3.2 Payment and transaction data

Order number, selected cases and accessories, invoice amounts, chosen payment method, and current shipping status. No bank or credit card details are collected on this site. Records are stored in accordance with statutory accounting retention periods.

3.3 Automatically collected information

IP address, browser and device information, pages viewed, referrer URL, and date and time of the visit, logged by the web server and the cookies listed in our policy. We keep server logs for 30 days and aggregated statistical analyses for up to 14 months.

3.4 Marketing and advertising data

Information about the campaign or referral through which you found us; we store this solely to attribute the visit and subsequent purchase. It is retained for up to 90 days.

3.5 Updates from service partners

Tracking status from the delivery service and payment confirmation from the payment provider, matched to your manufacturing order.

3.6 Children

This website is not intended for individuals under 18 years of age. We do not knowingly collect records from minors. Legal guardians can request the immediate deletion of such data via [email protected].

Name, postal address, email address, and phone number are required so we can dispatch the package and contact you if questions arise. Without this information, we cannot accept the order. Providing any other details is voluntary.

• To assemble, ship, and invoice your order, and to handle returns and refunds properly.
• To answer your specific questions and keep you updated on your shipment status by email or text message.
• To ensure the stability of our site, prevent anomalies, and evaluate catalog usability.
• For news from our workshop only when you explicitly opt in; every message includes an unsubscribe link.
• To comply with legal obligations, such as statutory bookkeeping requirements.

We do not sell customer data. We only share it with the partners listed below, who are contractually bound to follow our workshop instructions strictly.

6.1 Payment processing

The provider of the selected payment method receives the details necessary to process and allocate the payment.

6.2 Shipping and fulfilment partners

The delivery service receives your name, delivery address, and phone number to deliver the package and contact you during delivery.

6.3 Service providers

Server hosts, email service providers, and our customer support tools process this data strictly according to our instructions.

6.4 Advertising and analytics partners

Cookies for statistics and notices, which we only activate with your consent, transmit site activity to partners in line with our cookie policy.

6.5 Legal and regulatory disclosures

We disclose data when legally required or when necessary to protect our legitimate interests, such as in disputes concerning an order.

6.6 Business transfers

If our business is transferred or merged with another, customer data transfers to the successor under the identical data protection standards.

Some of our partners process data outside of Germany. We rely on adequacy decisions or standard contractual clauses to reliably protect your data.

Under the General Data Protection Regulation (GDPR), you have specific rights: data subject rights under Articles 15-22 GDPR.

8.1 Access, rectification, erasure, and portability

You may request information about your data stored with us, correct or delete inaccurate details, request a copy in a standardized format, restrict or object to processing, and withdraw any consent provided. The lawfulness of processing carried out prior to withdrawal remains unaffected.

8.2 Marketing choices

Every newsletter includes an unsubscribe link. Non-essential cookies can be turned off at any time using the notice banner.

8.3 Exercising your rights

To do so, contact [email protected]. If necessary, we may request proof of identity and will respond within 30 days. You also have the right to lodge a complaint with the supervisory authority in Germany.

Our website runs securely over HTTPS. Your order details are stored on secure systems and are only accessible to team members and partners who need them for order processing. We never collect or store payment card details on our site.

We retain purchase and billing records for the duration required by accounting regulations and delete them thereafter. Customer service messages are kept for up to 3 years after the last contact. Server log data is kept for 30 days, and anonymized analytics for up to 14 months. Notification consents remain valid until withdrawn.

Links to third-party websites, platforms, or payment providers redirect you to parties with their own policies. We cannot accept responsibility for how your data is handled there.

We update this policy whenever our workshop or digital processes change, or when legal requirements update. The current version published here, along with its revision date, is authoritative.