Orders received Monday to Friday before 14:00 are packed and handed over the same day. If an order arrives later, on weekends, or on public holidays, it will ship on the following business day. Right after placing your order, you will receive a confirmation with your order number, followed by a shipping notification including your tracking number as soon as the package leaves our workshop.

• Open the shipping update email or SMS and click the tracking link.
• Alternatively, go to the order tracking page and enter your order number.
• New status updates appear once the parcel has been scanned at the depot, usually within 24 hours of handover.
• Every transit checkpoint is logged along the way to your door.

Delivery timeframes refer to business days after dispatch from our workshop and serve as estimates rather than fixed guarantees. Deliveries to rural or remote locations may take 1-2 additional days.

We deliver your order directly from the workshop with no shipping charge on orders of €80 or more within Germany; for smaller orders, we charge €4.90 for transport. The exact amount for your delivery address will be shown at checkout before you complete your purchase.

For addresses outside of Germany, shipping fees and delivery estimates appear directly at checkout. Any customs duties and import taxes are set by the destination country and must be paid by the recipient. If acceptance is refused at customs, we will process the parcel as a return.

6.1 Damaged

Please inspect your parcel carefully upon arrival. If the box or casing is damaged, take photos and contact us within 48 hours at [email protected]. We will provide a free replacement or refund the purchase price; you only need to return the affected item if we specifically ask you to do so.

6.2 Lost

If tracking remains unchanged for more than 5 business days, please let us know with your order number. We will open an investigation with the carrier and either prepare a replacement or refund the full amount within 10 business days of your notification.

6.3 Tracking shows delivered, but the parcel is missing

Please check with household members, neighbors, or a local parcel shop first. Then let us know within 3 days of the recorded delivery date. We will initiate an inquiry with our carrier and keep you informed at every step.

Send us a message at [email protected] or call us at +49 341 40709392 during our working hours (Mon-Sat 09:00-16:45). We will get back to you within one business day.

Merchant

Clearzenoviajv Hörgeräte & Akustiktechnik GmbH

Registered address

Nonnenstraße 38, 04229 Leipzig, Deutschland

Email

[email protected]

Phone

+49 341 40709392